Reference services organisation and management
Study Cycle: 2
Lectures: 45
Seminars: 30
Tutorials: 0
ECTS credit: 8
Lecturer(s): doc. dr. Fras Popović Sabina, prof. dr. Vilar Polona
• Types of information services
o traditional
o internet
• Information services, elements of information service
• Information sources
o Reference collection
o Reference collection management
• Reference librarian
• Reference interview
• Information behaviour, searching behaviour
• Psychology of users
• Evaluation of information services